The tablet only supports the basic function of pen pressure in Illustrator CC program. News Blog Facebook Twitter Newsletter. For that alone, this device is a steal. The tablet cursor on the screen moves randomly, why? Unfortunately, our tablets do not support to Adobe Acrobat DC. Genius has you covered. But in Mac, how to find such a file?

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If the problem is the same, it should be a problem with the tablet or pen. We have some problems with your product. How is the Gold Competency Level Attained? As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft.

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Solvusoft: Microsoft Gold Certified Company

The only major issue with the PenSketch seems to be build quality. Using the tablet for a few months, it creates scratch on the surface, what can I do? Finally, download the latest version driver to see if this helps. Tablet display keeps blinking, mouse and pen are not working. If you want to resume it, just click on the icon. Check the laptop if it can recognize the tablet or not and the driver is the latest version.


If the problem is the same, the tablet is broken and you need to contact customer support for assistance. This site may earn affiliate commissions from the links on this page. He is a lifelong computer geek and loves everything related to computers, software, and new technology.

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Genius PenSketch 9×12 Cordless Tablet MPN | eBay

Go to our website to download the latest driver to solve this problem. You need to check the model name and our twblet center information nearby on our website, then contact our service center for assistance. Go to the Pen Pressure Area to test it, if it is normal the problem is in your paint program, not the tablet. We appreciate your feedback for your Genius product user experience. Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software.

Enter Handwriting Tool, and you can choose Color, Width, and so on.


The pen, geniuss and tablet effective distance must be within 15mm; otherwise, this could create this condition too. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.

That is why the Pen Pressure functions are greyed out. The protective cover is used for consumption. There is no response after I connected the tablet and installed the driver, why?

Genius Product Support – PenSketch 9×12

You are downloading trial software. It could be frequency interference between the monitor and the tablet. The problem is only solved by resetting tablwt machine, why? Can I add a signature panel on the tablet for Excel or Word files? We cannot support the program or mapping option. Did you install the latest driver?

I need a service manual to check for potential problems, so can repair it ourselves. The cordless pen has level pressure sensitivity but it does not support pressure sensitivity adjustment. The tablet feels solid and durable, and has one useful feature its more expensive counterpart lacks: